COVID-19 SAFETY GUIDE
Keeping our community safe.
We've all been through a lot over the last few months, and our hearts go out to everyone who has been affected. While many things have changed, one thing has remained the same: our commitment to your safety and health. As we welcome everyone back, we want to let you know about the work we've been doing to keep everyone safe.
This new COVID-19 Safety Guide highlights changes to your visit experience.
We are strictly following infection control recommendations made by the American Dental Association (ADA), the U.S. Center for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). As they update their guidelines, we'll update our safety practices in real time and reflect those here.
Please contact us with any questions or concerns prior to your visit. Thank you for supporting our local practice—we value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Mai Dental Care Team
A safer visit starts before you come in.
PRE-VISIT HEALTH CHECKS
We'll get in touch to ask some new screening questions that help us understand if you can be seen at this time. If not, we'll ask you to reschedule. You’ll be asked those same questions again when you arrive.
STAGGERED VISIT TIMES
For safety, we ensure minimal appointment overlap. We’ll do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
PLEASE, NO GUESTS
Only parents, guardians, translators or interpreters, and other necessary support people should accompany patients to appointments, and only if their presence is required for treatment.
Changes when you arrive at our office.
We'll take your temperature with a contactless thermometer or sterilized temporal artery thermometer. If you have a fever, we’ll ask you to reschedule.
We require masks or cloth face coverings to be worn in the office before and after your treatment. If you forgot to bring your own, we'll provide you with one.
To minimize the number of people in our waiting room, we may ask that you remain in your vehicle and only enter the office at your scheduled appointment time. We’ll be ready for you!
We'll require everyone to maintain at least six feet of separation as they move through the office when possible.
REMOVING SHARED ITEMS
For the time being, we're limiting items that are difficult to clean and disinfect such as headphones, takeaway bags, brochures, and magazines in the waiting room. If you would like to use headphones during your visit, please bring your own.
We’ll ask that you take a moment to wash your hands or use provided hand sanitizer when you arrive.
A safe and friendly clinical experience—always.
ENHANCED PPE & STAFF PRECAUTIONS
You’ll see our staff using new forms of personal protective equipment (PPE) for their safety, including face shields, & special masks. We’re also monitoring the health of our staff daily with temperature checks and screening.
TRAINING & SANITIZATION
We’re providing new training for our staff and continuing to maintain our high cleaning and sanitization standards for our equipment and work spaces (including disinfection of dental chairs, clinical areas, and high-touch surfaces in the patient waiting room, restrooms, and front office).